Sample Questions for Knowledgebase
General Information
1. Tell me about your company?
[Provide information about the company's history, services, and products.]
2. Where are you located?
[Specify office and manufacturing locations.]
3. What is your return policy?
[Detail return and refund policies, including guarantees.]
4. How can I contact you about returns?
[Provide contact methods, business hours, and support details.]
5. Do you offer bulk purchase discounts?
[State availability and terms of bulk discounts.]
6. What are your payment terms?
[List accepted payment methods.]
7. How quickly can you deliver products?
[Specify shipping schedules and methods.]
8. Do you have a minimum order requirement?
[State minimum order requirements.]
9. How much is shipping?
[Detail shipping charges and conditions for free shipping.]
10. How do you handle damaged or defective products?
[Explain steps for reporting and resolving damaged deliveries.]
11. Can you provide samples of your products?
[State if samples are available and any associated costs.]
12. What kind of customer support do you offer?
[Describe support services and availability.]
13. How do you handle backorders?
[Explain backorder processes and communication.]
14. Can we track our orders online?
[Describe tracking options and notifications.]
15. What are your operating hours?
[Specify days and times of operation.]
16. Do you have any promotional materials we can use?
[Mention availability and examples.]
17. Can you provide references from other retailers?
[Indicate if references are available.]
18. How do you handle price changes?
[Explain the notification process for price adjustments.]
19. What is your policy on price matching?
[State if price matching is offered and under what conditions.]
20. Do you offer seasonal or promotional discounts?
[Detail the types and frequency of promotional discounts.]
21. What sets your products apart from competitors?
[Highlight unique qualities, such as production methods or pricing.]
22. What are your most popular products?
[Highlight best-selling items and their features.]
23. How do you manage product recalls?
[Outline the recall notification process.]
24. Can you customize products for our store?
[State customization options or limitations.]
25. What kind of marketing support do you provide?
[Detail marketing assistance and available resources.]
26. How often do you update your product line?
[Describe the frequency and types of updates.]
27. What is your process for handling returns?
[Provide steps for initiating and processing returns.]
28. Do you offer drop shipping services?
[Indicate availability and terms.]
29. Can you support our e-commerce operations?
[State the scope of e-commerce support offered.]
30. What is your lead time for new orders?
[Specify typical order processing times.]
31. Can you provide digital assets for online marketing?
[Describe available digital marketing resources.]
32. How do you ensure product quality?
[Highlight quality control measures.]
33. Do you have any certifications for your products?
[List any relevant certifications.]
34. What are your policies on product discontinuation?
[Explain the notification process.]
35. How do you handle customer complaints?
[Outline complaint resolution procedures.]
36. Can you provide detailed product specifications?
[Indicate where specifications can be found.]
37. Do you offer product bundling options?
[Describe if bundling options are available.]
38. What is your average order processing time?
[State expected processing timeframes.]
39. How do you stay ahead of industry trends?
[Mention practices like trade shows or research.]
40. Can we visit your warehouse or production facility?
[Outline visitor policies or safety restrictions.]
41. What are your policies on expired products?
[Detail guarantees or replacement options.]
42. Do you offer any educational materials for customers?
[Provide examples of available resources.]
43. What is your website?
[Include website address if applicable.]
44. Can you provide a detailed price list?
[State how to obtain pricing information.]
45. What is your policy on substitutions?
[Detail any policies or limitations.]
46. How do you keep your products competitive?
[Highlight strategies like cost minimization.]
47. Do you offer any rebates or incentives?
[Explain options for rebates or incentives.]
48. Can you provide product training sessions?
[Describe available training options.]
49. What is your policy on special orders?
[State if special orders are supported.]
50. How do you manage supply chain disruptions?
[Outline strategies to mitigate shortages.]
51. Do you offer any support for store displays?
[Describe display options or promotions.]
52. Do you offer consignment options?
[State if consignment is available.]
53. What is your policy on late payments?
[Detail terms for overdue accounts.]
54. How do you ensure timely deliveries?
[Mention practices for meeting delivery timelines.]
55. Can you provide a product catalog?
[State where to access product details.]
56. Do you offer any price protection policies?
[Explain price protection practices.]
57. How do you support new store openings?
[Mention resources for new business partnerships.]
58. Can you provide case studies or success stories?
[Detail availability of examples for clients.]
59. What kind of after-sales support do you offer?
[Describe follow-up services or assistance.]
60. Do you offer any financing options?
[Detail available financial arrangements.]
61. Can you provide a credit application?
[Explain how to apply for credit.]
62. How do you handle high-demand periods?
[Describe preparations for peak times.]
63. Do you offer free shipping?
[State conditions for free shipping.]
64. How do you ensure product safety?
[Detail safety and compliance measures.]
65. Can you support international shipping?
[State policies on global delivery.]
66. What are your policies on product samples?
[Mention sample availability and costs.]
67. Do you offer a mobile app for order management?
[Detail any technology solutions offered.]
68. What kind of industry experience do you have?
[Highlight expertise or partnerships.]
69. Can you provide marketing collateral?
[Detail resources for promotions.]
70. How do you ensure compliance with regulations?
[State steps to meet legal requirements.]
71. What is your approach to innovation?
[Explain how you stay competitive.]
72. How do you handle multi-store orders?
[Detail processes for multiple locations.]
73. What is your process for new product introductions?
[Outline steps for product launches.]
74. How do you manage returns?
[State how to handle product returns.]
75. What is your strategy for reducing costs?
[Mention cost-saving practices.]
76. Do you offer any customization for loyalty programs?
[Explain loyalty program options.]
77. How do you handle invoicing and billing?
[Detail billing processes and terms.]