Voice AI Best PracticesVoice AI is one of the most powerful way to scale processes that used to be human capital intensive - however, if you aren't able to replicate human activity in voice AI then the tangible benefit isn't as powerful. This guide will g ...
Call forwarding enables you to effortlessly link your personal or business phone number to the AI Assistant Voice system. By directing calls to your AI Assistant Voice phone number, you can:Utilize Voice AI: Improve customer interactions with AI-driven ca ...
Background and PurposeThis SOP outlines the setup of a voice-based AI system capable of booking, rescheduling, and canceling appointments via voice calls. It will guide users through the initial configuration, setting up AI identity, calendar syncing, and ...
Background and PurposeThis SOP outlines the steps to set up pre-call and post-call webhooks in Wellgrow (GoHighLevel) to enable pre-call and post-call actions triggered by the AI assistant. These webhooks allow the system to perform pre-configured tasks i ...
Call Tagging:Whenever an AI call is finished, there are tags added to the contact to signify outcome and dispositioning. You can use these tags instead of a post-call webhook or in tandem with the post-call webhook to do campaigning on outcome / dispositi ...
Background and PurposeThis is a comprehensive guide on importing numbers into the system for your AI assistants to use for both inbound and outbound calling.This is the way to integrate with your telephony provider that supports elastic SIP trunking. You ...
Learn how to bring your own phone numbers into the system via SIP trunkingThis method works with any 3rd party telephony service that allows for SIP TrunkingThis is a comprehensive guide on importing numbers into the system for your AI assistants to use f ...
Learn how to bring your own phone numbers into the system via SIP trunkingThis method works with any 3rd party telephony service that allows for SIP TrunkingThis is a comprehensive guide on importing numbers into the system for your AI assistants to use f ...
Background and PurposeThis SOP describes a workaround for forwarding unanswered calls in Wellgrow (GoHighLevel) to an AI assistant or alternate phone number, a feature not directly available within the Wellgrow (GoHighLevel) platform. This setup requires ...
Background and PurposeThis SOP outlines how to configure an automation to update a contact’s name (first and last) after an initial phone call. This setup addresses instances where incoming callers are saved as "Guest Caller" by creating a workflow that p ...
Call Duration Limit: Set a max duration to automatically end calls exceeding the time limit.This feature has recently been added as a method of limiting your minutes spent and to avoid large bills from spammers.Setting a Call Duration LimitNavigate to Cal ...
Handling Voicemail with Your AI AssistantYou can set up your AI assistant to automatically detect and handle voicemails. Since your phone assistant will often come across voicemail systems, you have the option to configure it to either hang up or leave a ...
New Voice Cloning FeaturesAccessing the Updated Voice MenuThe voice settings menu is now integrated for easy access.Multiple new languages have been added, including French, Dutch, Vietnamese, and more.Sorting and Voting on VoicesVoices can be sorted by a ...
OverviewClients have reported an issue where the AI assistant prematurely hangs up on inbound calls. This behavior is triggered when the system mistakenly classifies the call as having reached voicemail, particularly when the caller expresses intent to "l ...
How to Prevent and Resolve Spam Flags on Twilio NumbersTwilio numbers can sometimes be flagged as spam if previously misused by others. To minimize this risk and ensure your outbound calls are not blocked or labeled as spam, follow these recommendations:B ...
1. Brand Registration (A2P 10DLC with Twilio/TCR)PurposeTo ensure SMS deliverability and compliance, businesses using A2P messaging (Application-to-Person) must register their brand with The Campaign Registry (TCR) via Twilio.Pre-requisitesBusiness m ...