Voice AI Best Practices Voice AI is one of the most powerful way to scale processes that used to be human capital intensive - however, if you aren't able to replicate human activity in voice AI then the tangible benefit isn't as powerful. This guide wi ...
Call forwarding enables you to effortlessly link your personal or business phone number to the AI Assistant Voice system. By directing calls to your AI Assistant Voice phone number, you can: Utilize Voice AI: Improve customer interactions with AI-dri ...
Background and Purpose This SOP outlines the setup of a voice-based AI system capable of booking, rescheduling, and canceling appointments via voice calls. It will guide users through the initial configuration, setting up AI identity, calendar syncing, ...
Background and Purpose This SOP outlines the steps to set up pre-call and post-call webhooks in Wellgrow (GoHighLevel) to enable pre-call and post-call actions triggered by the AI assistant. These webhooks allow the system to perform pre-configured ...
Call Tagging: Whenever an AI call is finished, there are tags added to the contact to signify outcome and dispositioning. You can use these tags instead of a post-call webhook or in tandem with the post-call webhook to do campaigning on outcome / dispo ...
Background and Purpose This is a comprehensive guide on importing numbers into the system for your AI assistants to use for both inbound and outbound calling. This is the way to integrate with your telephony provider that supports elastic SIP tr ...
Learn how to bring your own phone numbers into the system via SIP trunking This method works with any 3rd party telephony service that allows for SIP Trunking This is a comprehensive guide on importing numbers into the system for your ...
Learn how to bring your own phone numbers into the system via SIP trunking This method works with any 3rd party telephony service that allows for SIP Trunking This is a comprehensive guide on importing numbers into the system for your ...
Background and Purpose This SOP describes a workaround for forwarding unanswered calls in Wellgrow (GoHighLevel) to an AI assistant or alternate phone number, a feature not directly available within the Wellgrow (GoHighLevel) platform. This setup requi ...
Background and Purpose This SOP outlines how to configure an automation to update a contact’s name (first and last) after an initial phone call. This setup addresses instances where incoming callers are saved as "Guest Caller" by creating a workf ...
Call Duration Limit: Set a max duration to automatically end calls exceeding the time limit. This feature has recently been added as a method of limiting your minutes spent and to avoid large bills from spammers. Setting a Call Duration Limit Nav ...
Handling Voicemail with Your AI Assistant You can set up your AI assistant to automatically detect and handle voicemails. Since your phone assistant will often come across voicemail systems, you have the option to configure it to either hang up or leav ...
New Voice Cloning Features Accessing the Updated Voice Menu The voice settings menu is now integrated for easy access. Multiple new languages have been added, including French, Dutch, Vietnamese, and more. Sorting and Voting on Voices Voi ...
Overview Clients have reported an issue where the AI assistant prematurely hangs up on inbound calls. This behavior is triggered when the system mistakenly classifies the call as having reached voicemail, particularly when the caller expresses intent to ...
How to Prevent and Resolve Spam Flags on Twilio Numbers Twilio numbers can sometimes be flagged as spam if previously misused by others. To minimize this risk and ensure your outbound calls are not blocked or labeled as spam, follow these recommendations ...
1. Brand Registration (A2P 10DLC with Twilio/TCR) Purpose To ensure SMS deliverability and compliance, businesses using A2P messaging (Application-to-Person) must register their brand with The Campaign Registry (TCR) via Twilio. Pre-requisites ...