Chat AI - AI Replying Tag

AI replying tag:

Whenever an AI is replying to a contact, that information can be seen in the AI portal as the AI is replying. But if you would like to trigger a workflow or have additional functionality around analysis and information pulling, the tag ai_replying is added during AI generation. Whenever a message has come through with an active tag, just like in the portal with the general animation, the tag is added before generation and removed on a successful send to the CRM (i.e., the messageId is available from the send).

What use cases are around this?

• Fallbacks:
  • Use the ai_replying tag to trigger a workflow with a wait timeout for reply sending. This can be helpful in the event of vendor or platform timeout/server maintenance. This can also be helpful in the event of decision making around replies.